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No. DHL Global Mail parcels (and oftentime DHL Express) rroute from Ireland, through Frankfurt before travelling on to the destination country. For Global Mail, tracking then goes quiet in transit and picks up again once your local postal service scans it. This is completely normal.

The DHL Global Mail tracking page can sometimes show a parcel as "delivered" prematurely, when it is actually still out for delivery with your local postal service. The first step is to check your tracking number directly on your local provider's website (An Post, Royal Mail, Deutsche Post, La Poste, PostNL, etc.), as this will show the most accurate, up-to-date status.

If the local provider also shows it as delivered, please check with neighbours and any safe place around your property, as parcels are often left there when nobody is home. In some countries, such as the Netherlands with PostNL, parcels may also be redirected to a nearby collection depot or parcel point, and this will usually be noted on the local tracking.

If your order was sent by an express courier (DHL Express or FedEx), it's best to contact their local office directly, quoting your tracking number. They can contact the driver on the route to find out exactly what happened with the delivery, which is by far the quickest way to locate the parcel.

If you have checked the above and the parcel still hasn't turned up, contact us with your order number and we will look into it with the carrier ASAP.

The DHL Global Mail service gets collected by DHL, routed via DE with Deutsche Post and is handed to your national postal service for the final mile: Royal Mail (UK), Deutsche Post (Germany), La Poste (France), Poste Italiane, Correos, PostNL, Bpost, etc. The same tracking number works on the local site and can be tracked there once it enters the destination country.

All available delivery services and estimated arrival times are shown at checkout based on your destination. These change from time-to-time depending on the most competitive service and price available to us.

Orders placed before 12 noon Irish time are normally dispatched the same working day. The estimate shown at checkout is the best guide for your location.

Global Mail can deliver to P.O. boxes, but private courier services normally require a street address.

EU customers will not pay additional import charges. Customers elsewhere may be charged duties or taxes under local rules.

When tracking is available, the tracking link is included in your dispatch confirmation email.

Warranty claims for reseller purchases are handled by the reseller, as your purchase agreement is with them and they hold your transaction details. Please contact them directly.

Unused products can be returned within 45 days in their original condition and packaging. Contact the team first and include your order number so that we can help to arrange it for you.

To request a cancellation, use the cancellation option in your customer account. Alternatively, email info@jrc-components.com with your order number if you need to cancel or amend an order. We’ll always action your request where possible, but orders move through fulfilment quickly and may already be too far through processing to stop—even if they still appear as unfulfilled.

Yes, if neither has been dispatched. Contact us with both order numbers and we'll combine them and refund any duplicate shipping costs. Where this is spotted manually from our side, we will proceed with a merge and a refund of the shipping cost difference.

JRC products include a 24-month warranty against all manufacturing defects.

Approved refunds are returned to the original payment method. Please review the Shipping & Returns page for the full terms.

In the case of unwanted items, return postage is at the customer's expense; we don't issue prepaid return labels. We recommend a tracked service where the value exceeds €40

Major credit and debit cards and the available express-payment methods are displayed at checkout.

Yes. Payments are processed through Shopify’s secure checkout and JRC Components does not store your full card details.

No. You can check out as a guest, although an account makes future orders and order history easier to manage.

Yes. Eligible bicycle retailers can apply through the JRC Components trade registration page.